The Customer may request reimbursement under the Money Back Guarantee in the circumstances described below. Customers can get in touch with the Customer Support Staff to discuss their demands if they fall outside of any of the categories listed above and wait for further consideration.
- Cancellation of Order:
If a customer cancels an Order and no Writer has been assigned, they are entitled to 100% of their money back. When a Writer is already assigned, they receive 70% of their remuneration. The balance is used to pay for the Writer's and Company's work in processing the Order. If the Writer is given an Order and only half of the deadline remains, the Customer is entitled to 50% of the fee.
The Company reserves Copyrights and restricts the Customer from using any Products or drafts provided to them before cancellation of an Order
For lengthy Orders that last longer than 2 weeks, the compensation is equivalent to 7%. In the case that service delivery is delayed, the client has a right to a Time Delivery Difference Refund. The original deadline and length of the delay are taken into consideration when calculating this compensation.
The Quality Assurance Team will carry out an inquiry if a customer requests compensation because of subpar items. The customer must submit an in-depth review demonstrating the discrepancy between the criteria of the Order and the Product. The conclusion of the inquiry will have an impact on the resolution.
Note: Compensation will not exceed 70% in a situation where a not-so-solid claim is filed, and the Order had undergone Revision; since revision as a process entails reviewing, editing and rectifying s product, which can't be done in the absence of the Customer's input.
In the case that service delivery is delayed, the client has a right to a Time Delivery Difference Refund. For lengthy Orders that last longer than 2 weeks, the compensation is equivalent to 7%.
Any Purchased Order Preferences are non-refundable and cannot be separated from the initial product or service provided
Within two months following the fulfilment of the Order, the Customer must get in touch with the Support Team to obtain reimbursement. After handling the review for five days, the Billing Department representative will get in touch with the customer by phone or email to give a resolution. The representative has the opportunity to ask for any extra information that can help the claim be processed correctly.
If the customer gets a refund confirmation, the company will handle the refund within five days after the confirmation date. It is important to note that the Company is not liable for any bank transfer fees, unique transfer characteristics, or any delays brought on by problems with the bank's services.
Small transactions won't be completed because they can't pay the transaction fees charged by the Company and the Customer's Bank, which is why the processing fee is $10(Ten) or more. In this situation, the customer will receive their money returned as credit for future purchases.